❓ Frequently Asked Questions
🌍 General Questions
💡 What is Afrifundr?
⌄
Afrifundr is a donation-based crowdfunding platform that helps creatives in Nigeria and across West Africa raise funds for projects like films, music, equipment, and other creative ventures.
💡 Who can use Afrifundr?
⌄
Creators can sign up, verify their identity, and launch campaigns. Supporters can browse and donate to projects. You must be at least 18 years old.
💡 What type of projects are allowed?
⌄
Only creative projects such as film production, music, studio setup, equipment purchase, photography, and content creation. Personal or medical fundraising is not allowed.
💜 For Supporters (Donors)
💡 Is my donation safe?
⌄
Yes. Funds are held during campaigns, withdrawals are reviewed, and creators cannot access funds while campaigns are active.
💡 Is my donation a purchase?
⌄
No. Donations are voluntary contributions and do not guarantee a product or outcome.
💡 Can I remain anonymous?
⌄
Yes. You can choose to show your name or remain anonymous. Your personal details are never shared.
💡 Will creators have access to my contact details?
⌄
No. Creators cannot access your email, phone, or personal data.
💡 Will I receive updates?
⌄
Yes, if you opt in. You may receive thank-you messages, updates, and notifications.
💡 Can I get a refund?
⌄
Donations are generally non-refundable unless fraud is confirmed or required by payment providers.
💡 What happens if a project does not reach its goal?
⌄
Afrifundr uses flexible funding, so creators may still receive funds.
💡 What happens after a campaign ends?
⌄
Creators may send thank-you messages and post updates. You’ll be notified if you opted in.
🎬 For Creators
💡 Do I need verification?
⌄
Yes. All creators must complete identity and bank verification before launching campaigns.
💡 Can I run multiple campaigns?
⌄
No. Only one campaign is allowed at a time.
💡 When can I withdraw funds?
⌄
Only after the campaign ends. All withdrawals require admin approval.
💡 Do I need to update supporters?
⌄
Yes. At least one approved update is required before launching another campaign.
💡 Can I contact donors directly?
⌄
No. Afrifundr protects donor privacy.
💡 Can I send thank-you messages?
⌄
Yes, but messages are reviewed before being sent.
💡 What if my campaign is rejected?
⌄
You may be asked to revise or provide more details.
💳 Payments & Fees
💡 How does Afrifundr make money?
⌄
A small platform fee is deducted from each successful donation.
💡 Which payment methods are supported?
⌄
Paystack and Flutterwave, with more options coming.
💡 Is my payment information stored?
⌄
No. Payments are securely handled by third-party providers.
🔒 Safety & Trust
💡 How does Afrifundr prevent scams?
⌄
Through KYC verification, campaign reviews, locked funds, admin approvals, and reporting systems.
💡 What should I do if I suspect fraud?
⌄
Report the campaign on the platform. The team will investigate and take action.
💡 Can Afrifundr guarantee project success?
⌄
No. While safeguards exist, all donations carry some risk.
📩 Still Need Help?
📧 Email: hello@afrifundr.com
🌐 Website: afrifundr.com
